Ogero Ticketing System

A support desk for creating, assigning and tracking customer requests — secure and role-aware.

Interface concept Visuals shown are recreated representations for portfolio purposes and contain no production or client data.

01 Context

Ogero is Lebanon's national telecom operator. I built the front-end of its support ticketing system while working there as a full-stack developer.

Support teams had no clear, shared way to create, assign and follow a ticket through to resolution.

React front-end — opening, assigning and tracking tickets, with authentication and role-based views.

System

Track to resolution

A clear lifecycle for every ticket — created, assigned, tracked and closed — so requests never get lost.
Role-aware access

Authentication and role-based permissions keep the right data with the right people.